axas88 Privacy Policy

1. Introduction

axas88 ("axas88", "we", "us", "our") operates the online gaming and sports betting platform accessible at axas88.app (the "Platform"). axas88 is committed to handling the personal data of its registered members ("you", "your") with care, transparency, and in accordance with applicable data protection legislation, including the Malaysian Personal Data Protection Act 2010 (PDPA) and any successor regulations.

This Privacy Policy ("Policy") describes the categories of personal data axas88 collects from you, the purposes for which that data is processed, the circumstances under which it may be shared with third parties, and the rights available to you as a data subject. By registering for an axas88 Account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the axas88 Terms & Conditions and our Responsible Gaming guidelines, both of which form part of the overall agreement between you and axas88.

2. Data We Collect

axas88 collects the following categories of personal data from members and prospective members:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification details (MyKad, passport number) provided during Know Your Customer ("KYC") verification;
• Contact Data: Email address, Malaysian mobile phone number, and residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya);
• Financial Data: Bank account details, e-wallet identifiers (Touch 'n Go eWallet, Boost), transaction history, deposit and withdrawal records, and wallet balances held in MYR;
• Account Data: Username, encrypted password hash, account creation date, account status, responsible gaming settings, and session preferences;
• Gaming & Betting Data: Bet history, game session logs, wagering patterns, sports markets accessed, casino game activity, and bonus utilisation records;
• Technical Data: IP address, device type and operating system, browser type and version, screen resolution, time zone, session timestamps, and referring URLs;
• Communications Data: Records of your interactions with axas88 Customer Support via Live Chat, email, and any dispute correspondence;
• Marketing Preferences: Your opt-in or opt-out status for promotional communications from axas88, including Deepavali seasonal offers and sports betting promotions.

3. How We Collect Data

axas88 collects personal data through the following means:

• Direct Submission: Data you provide when registering an Account, completing KYC verification, initiating a deposit or withdrawal, or contacting axas88 Customer Support;
• Automated Technologies: Data collected automatically when you access the Platform, including via cookies, web beacons, server logs, and similar tracking technologies described in Section 7;
• Third-Party Sources: Identity verification data from KYC service providers; fraud scoring data from anti-fraud platforms; payment confirmation data from banking and e-wallet providers including Maybank, CIMB, Public Bank, Touch 'n Go, and Boost.

4. Lawful Basis for Processing

axas88 processes your personal data only where a valid lawful basis under the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards exists. The lawful bases upon which axas88 relies include:

• Contractual Necessity: Processing required to perform our obligations under the axas88 Terms & Conditions, including account administration, transaction processing, and game provision;
• Legal Obligation: Processing required to comply with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and KYC obligations under Malaysian law and applicable international gaming regulations;
• Legitimate Interests: Processing conducted for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your data protection rights;
• Consent: Processing for direct marketing purposes, conducted only where you have provided explicit opt-in consent and subject to your right to withdraw consent at any time.

5. How We Use Your Data

axas88 uses the personal data described in Section 2 for the following purposes:

• Registering and maintaining your axas88 Account, including identity and age verification (21+ requirement strictly enforced);
• Processing deposits, withdrawals, and in-game transactions in MYR through your chosen payment method;
• Providing access to the full axas88 Platform, including Sportsbook, Live Casino, Slots, Crash games, and Betting markets;
• Detecting, investigating, and preventing fraud, money laundering, account abuse, and other prohibited conduct;
• Administering bonuses, promotions, and loyalty rewards in accordance with their specific terms;
• Monitoring gaming behaviour to identify potential problem gambling and apply responsible gaming interventions where appropriate;
• Communicating with you about your Account, including security alerts, transaction confirmations, and service updates;
• Sending promotional communications (with your consent) about axas88 offers, Deepavali seasonal campaigns, sports betting promotions, and new game launches;
• Improving the Platform through analytics, A/B testing, and user experience research on an anonymised or aggregated basis.

6. Data Sharing & Disclosure

axas88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. axas88 may disclose your personal data to the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment Processors: Banks (Maybank, CIMB, Public Bank) and e-wallet operators (Touch 'n Go, Boost) for the purpose of processing your financial transactions;
• KYC & AML Service Providers: Identity verification and sanctions screening providers engaged to fulfil axas88's regulatory compliance obligations;
• Game Content Providers: Third-party game studios and live casino operators whose content is integrated into the axas88 Platform, to the extent necessary for game provision and audit purposes;
• Customer Support Platforms: Live Chat service providers who process communication data on axas88's behalf under strict data processing terms;
• Regulatory & Law Enforcement Authorities: Where axas88 is required by applicable law, court order, or regulatory directive to disclose personal data;
• Business Successors: In the event of a merger, acquisition, or asset sale involving axas88, personal data held by axas88 may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

7. Cookies & Tracking Technologies

axas88 uses cookies and similar technologies to provide a functional and personalised Platform experience. The categories of cookies deployed by axas88 are as follows:

• Strictly Necessary Cookies: Required for the Platform to function, including session authentication tokens, load balancing cookies, and security cookies. These cannot be disabled without impairing Platform functionality;
• Functional Cookies: Used to remember your Platform preferences such as language settings, preferred game categories, and responsible gaming configurations;
• Analytics Cookies: Used on an aggregated, anonymised basis to understand how members navigate the Platform, which features are most used, and where technical issues occur;
• Marketing Cookies: Deployed only with your consent, used to measure the effectiveness of axas88 promotional campaigns.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing your axas88 Account.

8. Data Retention

axas88 retains your personal data for as long as your Account remains active and for a minimum period of five (5) years following account closure, in accordance with axas88's AML and regulatory record-keeping obligations. Financial transaction records are retained for a minimum of seven (7) years as required under Malaysian financial regulations. Gaming logs are retained for a minimum of three (3) years. Where your data is processed solely on the basis of consent (e.g., marketing communications), that data is deleted promptly upon withdrawal of consent, subject to any overriding legal retention obligations.

9. Your Rights

Subject to applicable law and axas88's legitimate interests and legal obligations, you have the following rights in respect of your personal data held by axas88:

• Right of Access: You may request a copy of the personal data axas88 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to legal retention requirements;
• Right to Restrict Processing: You may request that axas88 limit the processing of your data in certain circumstances;
• Right to Object: You may object to processing based on axas88's legitimate interests or for direct marketing purposes;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact axas88 Customer Support via the 24/7 Live Chat on the Platform or by email at [email protected]. axas88 will respond to verified requests within thirty (30) calendar days.

10. Data Security

axas88 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption across all Platform transactions, encrypted storage of password credentials (never stored in plain text), role-based access controls limiting internal data access to authorised personnel only, regular penetration testing and security audits of axas88 Platform infrastructure, and device and location anomaly detection on all axas88 login sessions. Despite these measures, no online platform can guarantee absolute security. axas88 will notify affected members and relevant authorities of any data breach in accordance with applicable legal obligations.

11. Children's Privacy

The axas88 Platform is strictly intended for adults aged 21 years and above. axas88 does not knowingly collect personal data from individuals under the age of 21. If axas88 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated Account closed. If you believe a minor has registered on the axas88 Platform, please contact Customer Support immediately via Live Chat.

12. Third-Party Services

The axas88 Platform integrates third-party game content, payment gateways, and support tools. These third-party services operate under their own privacy policies and data handling practices. axas88 performs due diligence on all third-party service providers to ensure appropriate data protection standards are maintained, but axas88 is not responsible for the independent privacy practices of those third parties. No third-party service integrated into the axas88 Platform is authorised to use member data for any purpose beyond the specific service they provide to axas88.

13. Changes to This Policy

axas88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered members via the email address associated with their axas88 Account or via a prominent in-platform notice. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Continued use of the axas88 Platform following notification of any change constitutes acceptance of the revised Policy.

14. Contact

For any privacy-related queries, data subject requests, or concerns about how axas88 handles your personal data, please contact our Data Protection team via the 24/7 Live Chat facility on the Platform. You may also write to us at [email protected] — please include "Privacy Request" in the subject line to ensure your query is routed to the correct team. axas88 aims to acknowledge all privacy enquiries within two (2) business days and to provide a substantive response within thirty (30) calendar days.